24x7 expert support - Around‐the‐clock access to in‐region Dell technicians for both hardware and common software issues, so users can get help whenever problems arise—not just during business hours.
Next Business Day onsite repair - After remote diagnosis confirms a covered issue, Dell dispatches a technician and/or parts—typically by the next business day—to get systems back up and running quickly and reduce downtime.
Proactive monitoring and alerts (with SupportAssist) - Automated monitoring on eligible systems helps detect hardware issues early, often before users notice a problem, enabling faster, more predictable resolution.
Reduced IT workload - Dell experts handle front‐line troubleshooting and coordinated repair, so internal IT teams spend less time on break/fix tickets and more time on strategic initiatives.
Consistent global experience - Standardized, enterprise‐grade support across laptops, desktops and workstations in supported countries, giving organizations a single, dependable support model for a distributed workforce.
ProSupport for PCs is the right offering for all commercial businesses. Featuring 24x7 direct access to in-region engineers, next business day onsite repairs, and automated, proactive issue resolution with telemetry-driven insights, ProSupport reduces end-user downtime while freeing up IT time to focus on higher-value projects.
Solution providers and end-customers can view and manage health, application experience, and security score, plus take action across the entire fleet, log tickets, and self-dispatch parts, all from a single portal. ProSupport enables businesses to analyze usage patterns and identify opportunities to optimize end-user device strategy, maximizing productivity and employee satisfaction.
*Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
