HPE is committed to repairing your hardware within a maximum of 6 hours. This may result in:
Improved system uptime Predictable repair times More effective IT resource planning Consistent level of hardware support across your multi-technology systems Enhanced parts inventory management (included with select, optional call-to-repair time commitments)
HPE Hardware Support Onsite 6-Hour Call-to-Repair Service provides an IT manager with a team of support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a maximum of 6 hours from the initial service request.